Privacy Policy

1) Who We Are / Contact Information

VolLand Solutions
21875 Hwy. 96
Liberty, TN 37095
Phone: 615-987-5017
Email: info@vollandsolutions.com

2) Information We Collect

We may collect information in the following ways:

A. Information You Provide to Us

When you fill out a form, request a quote, contact us, or communicate with us, you may provide: name, email address, phone number, jobsite/property address or general location, project details (service needed, timeline, photos/videos you upload, notes), estimated project budget, the optional SMS consent checkbox, and any other information you choose to submit.

B. Information Collected Automatically (Cookies & Similar Technologies)

When you visit the Site, we (and our service providers) may automatically collect: device type, browser type, operating system, IP address (which may indicate general location), pages viewed, links clicked, time spent on pages, referring/exit pages, date/time of visits, and approximate geolocation (e.g., city/region). This information is typically collected via cookies, pixels, tags, scripts, and similar technologies.

C. Information from Third Parties

If we run advertising or use analytics tools, we may receive aggregated or event-level information from platforms such as analytics providers (e.g., Google Analytics) and advertising networks and social platforms (e.g., Google Ads, Meta). This information may include reporting about ad performance and how users interact with the Site after viewing an ad.

3) How We Use Your Information

We use information we collect to:

• Respond to inquiries, quote requests, and customer service requests
• Schedule site walks, calls, and services
• Provide, maintain, and improve the Site
• Understand how visitors use the Site (analytics and measurement)
• Send updates you request (e.g., responding to questions or follow-ups)
• Protect against fraud, abuse, or security threats
• Comply with legal obligations

SMS/Text Messaging

If you affirmatively check the optional SMS consent checkbox on our website form, VolLand Solutions may send you SMS/text messages. These messages may include inquiry responses, estimate follow-ups, site-walk scheduling, appointment confirmations, reminders, and project updates. Providing a phone number or submitting the form without checking the SMS box does not constitute consent to receive text messages.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out. Reply HELP for help or contact us at info@vollandsolutions.com or 615-987-5017.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your phone number is used solely for communicating with you about the services you requested.

4) Advertising, Analytics, and Tracking (Google & Similar Platforms)

We may use analytics and advertising tools that collect information via cookies and similar technologies. These tools help us understand site usage, measure performance, and show ads that may be more relevant to you.

A. Google Analytics. We may use Google Analytics to measure Site traffic and usage patterns. Google Analytics may collect information such as your IP address and device identifiers via cookies and similar technologies. We use these insights to improve marketing and website performance.

B. Google Ads / Remarketing. We may use Google Ads features such as remarketing to advertise VolLand Solutions across the internet. This means you may see ads after visiting our Site. Remarketing relies on cookies and device identifiers to show ads based on past visits and interactions.

C. Conversion Tracking. We may use conversion tracking (including tags/pixels) to understand whether users take actions like submitting a quote request or calling after interacting with an ad. This helps us measure marketing effectiveness.

D. Interest-Based Advertising Choices. You can opt out of certain interest-based ads and manage ad personalization using platform tools such as Google’s ad settings and industry opt-out tools. Your opt-out choices are typically device- and browser-specific and may not apply if you clear cookies.

5) Cookies and Your Choices

Most browsers allow you to delete cookies, block cookies, or receive a warning before a cookie is stored. If you disable cookies, some Site features may not function properly.

Some browsers send “Do Not Track” signals. Because there is no universally accepted standard for these signals, we do not respond to all Do Not Track signals in the same way across all environments.

6) How We Share Information

We do not sell your personal information. We may share information in the following situations:

A. Service Providers. We may share information with trusted vendors who help operate our business and Site (e.g., website hosting, analytics, form processing, CRM tools, advertising services). They may access information only to perform services for us and must protect it.

B. Legal and Safety. We may disclose information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, protect our rights or property, protect users and the public, or investigate fraud or security issues.

C. Business Transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

7) Data Retention

We retain information only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights and Requests

Depending on your location, you may have rights to request access to personal information we hold about you, request correction or deletion, object to certain processing, and withdraw consent where applicable. To make a request, contact us at info@vollandsolutions.com. We may need to verify your identity before completing certain requests. Reply STOP to opt out of SMS at any time.

10) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

11) External Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies directly.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes went into effect. Continued use of the Site after updates means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact VolLand Solutions at info@vollandsolutions.com or 615-987-5017.

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